CONTEXTUAL TESTING IN THE MOBILE PHONE DESIGN PROCESS; A CASE STUDY
DS 60: Proceedings of DESIGN 2010, the 11th International Design Conference, Dubrovnik, Croatia
Year: 2010
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Woolley, A.; Loudon, G.; Gill, S.
Section: DESIGN PROCESSES
Page(s): 491-498
Abstract
The case study with a Multinational Mobile phone manufacturer presented in this paper investigates the different roles in-context testing with users plays within a design process, and highlights some of the challenges faced implementing contextual approaches. This case study suggests that to add maximum value to the design process, contextual methods should be implemented early in the design process, using rapid and flexible interactive prototyping tools that support a ‘toolbox’ approach to usability evaluation.
Keywords: in-context testing, information appliance development