User-Centred Co-Design in the Pandemic – A Reindeer Case

DS 116: Proceedings of the DESIGN2022 17th International Design Conference

Year: 2022
Editor: Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović
Series: DESIGN
Institution: Lule
Section: Organisation, Collaboration and Management
Page(s): 171-180
DOI number: https://doi.org/10.1017/pds.2022.18
ISSN: 2732-527X (Online)

Abstract

An innovative design process which has been conducted under the restrictions during the covid-19 pandemic is in focus in this study. Visits were banned so user-centred design activities were particularly challenged by the necessity to meet and work online. The purpose of the study is to present and reflect on how user-centred design was done under those conditions. The potential users, the reindeer herders, were merely contacted online, the user investigation were supported by for example using videos and storytelling. Also, the final concept is presented.

Keywords: user experience, design thinking, co-design, collaborative design, human-centred design